Frequently Asked Questions

CG CAR supplies new and used vehicles from China, including sedans, SUVs, MPVs, minivans, pickup trucks, electric vehicles and plug-in hybrids. Availability changes with inventory, model-year eligibility and destination-market requirements.

Yes. We support automotive dealers, fleet buyers, registered importers and qualified individual buyers. Wholesale buyers can request multi-vehicle quotations, mixed-model sourcing and volume-based pricing.

Yes. Tell us your destination country, target budget, preferred body style, fuel type, transmission, model year and required quantity. Our team will recommend suitable vehicles based on current stock, local demand and known import requirements. Final import eligibility should always be confirmed with your local customs authority.

Each used vehicle is checked before shipment. The inspection scope may include:

• Exterior paint, body panels, glass and lights
• Interior condition and electronic functions
• Engine, transmission, steering, brakes and suspension
• Tires, underbody and visible fluid leaks
• Diagnostic scanning and a road test where practical
• Vehicle identification and available documentation
• Battery and charging checks for electric vehicles

Any material condition issue identified during inspection is disclosed before shipment.

Yes. For a confirmed vehicle, CG CAR can provide current photos, a vehicle walk-around video and the vehicle identification number for verification. A personalised video showing the buyer’s name and VIN can also be arranged for confirmed orders.

We compare the displayed mileage with available vehicle records, service information and inspection findings. Vehicle age, interior wear, tire condition and diagnostic data may also be reviewed. If a discrepancy is known or suspected, it will be communicated before the order is finalised.

Third-party inspection can usually be arranged before shipment, subject to vehicle location and inspector availability. Any inspection fee and scheduling requirements will be confirmed in advance.

Included charging equipment varies by brand, model and vehicle specification. We will confirm the supplied cable before purchase. Because charging standards and power outlets differ by country, buyers should verify local compatibility before ordering.

Your quotation will clearly state the vehicle, condition, quantity, trade term and included services. Freight, insurance, inspection, inland transport, destination charges, customs duty and taxes may be quoted separately. Always refer to the pro forma invoice for the final commercial terms.

Available trade terms depend on the destination, shipment method and order size. Common options may include FOB and CIF. The applicable Incoterm, named port and cost responsibilities will be written on the quotation and sales contract.

Requirements vary by buyer type and destination. We may request the buyer’s legal name, contact details, identification or company registration information, delivery port and consignee details. Your sales adviser will provide a document checklist before the order is confirmed.

Send us your vehicle requirements and destination port. We will confirm availability, provide a quotation, verify the selected vehicle and issue a pro forma invoice or sales contract. After the agreed payment is received, we complete export preparation, book shipment and provide the shipping documents and tracking information.

Available payment methods, currencies and payment schedules are confirmed on the official CG CAR pro forma invoice or sales contract. For security, send funds only to the beneficiary account printed on verified CG CAR documents. Contact your sales adviser immediately if payment instructions change unexpectedly.

Yes. We support wholesale and fleet orders, including mixed models when logistics and availability allow. Send us your target models, quantities, budget and destination so we can prepare a consolidated quotation and loading plan.

The document set depends on the vehicle, destination and shipping method. It may include a commercial invoice, packing list, sales contract, export declaration documents, vehicle documents and bill of lading. We will confirm the required document set for your order.

Once the carrier issues the bill of lading or booking reference, we share the available shipment details with you. You can follow the carrier’s tracking updates or ask the CG CAR team to help check the latest status.

Transit time depends on the departure port, destination, sailing schedule, shipping method, customs processing and inland delivery. Your adviser will provide an estimated schedule when the booking is arranged. Carrier schedules are estimates and may change because of port congestion, weather or route adjustments.

We prepare the agreed China-side export documents and can coordinate with logistics partners. Destination customs clearance, duties, taxes, registration and local compliance are normally the buyer’s responsibility unless the sales contract states otherwise. We recommend working with a licensed local customs broker.

Inspect the vehicle as soon as it is released and before it is driven or repaired. Check the exterior, interior, accessories and documents against the handover information. Photograph or film the vehicle during collection and report any missing item or visible transit damage promptly.

Notify the carrier, port agent and CG CAR immediately. Keep the bill of lading, delivery receipt, inspection report, photos and videos. Do not sign a clean delivery receipt if damage is visible. Claim handling will depend on the carrier’s rules, shipment terms and insurance coverage.

Warranty coverage varies by vehicle, brand, age, mileage and destination. Any warranty or after-sales commitment that applies to your vehicle will be stated in writing before purchase. Manufacturer warranties may be limited by region and should not be assumed to transfer internationally.

Yes. Subject to availability, our team can help identify and source compatible maintenance parts and accessories. Please send the VIN, part name, photos and any visible part number so we can check compatibility.

Use the contact details shown on the official CG CAR website or contact the sales adviser assigned to your order. Include your invoice or order number, VIN and a clear description of the issue so our team can respond efficiently.